Terms of Reference

This Terms of Reference ("ToR") document defines the operational scope, service boundaries, roles, and responsibilities governing the use of the WombTo18 Platform by all stakeholder categories. It is intended to be read alongside the Terms & Conditions and Privacy Policy, and supplements (not replaces) those documents by providing operational clarity on how the Platform functions in practice, particularly across multi-party workflows involving parents, healthcare providers, schools, and Business Partners.

WombTo18 operates a Child Health Infrastructure Platform (CHIP) designed to support continuity of preventive healthcare from pregnancy through 18 years of age. The Platform's core purpose is to:

• Provide structured tracking of pregnancy, maternal health, child growth, and developmental milestones
• Deliver timely reminders for vaccinations, antenatal visits, and preventive screenings
• Enable coordination between parents, healthcare providers, and schools, where authorised by the parent or guardian
• Support school health programmes, including aggregated wellness reporting at the institutional level
• Facilitate Business Partner-led onboarding to extend Platform reach to underserved communities

Each stakeholder category carries the following responsibilities within the Platform:

• Users should expect the Platform to function as an informational and reminder tool, not a replacement for professional medical judgment or in-person care.
• Users should expect reminder delivery to be subject to the operational limitations of third-party telecom, WhatsApp Business API, and email infrastructure, and should not treat reminder receipt as the sole safeguard for time-sensitive medical actions.
• Users should expect that data shared with a healthcare provider or school is limited to what they have explicitly consented to share, and that they may revoke such sharing at any time through account settings.

WombTo18 does not employ, supervise, or direct the clinical practice of any hospital, clinic, doctor, or healthcare provider integrated with the Platform. Each provider operates independently and remains solely responsible for the medical care they deliver.

Where a hospital, clinic, or doctor uses the Platform under a white-label arrangement, the underlying provider-patient relationship is between the provider and the patient; WombTo18's role is limited to providing the technology layer facilitating that relationship.

Nothing in this ToR or any other Platform document shall be construed as creating an employment, agency, partnership, or joint venture relationship between WombTo18 and any healthcare provider, school, or Business Partner, except as expressly set out in a separate written partnership agreement.

• Core reminder and tracking features are delivered on a continuous, automated basis once a user account and relevant health data are active.
• School health programme services (e.g., screening camps) are delivered on a scheduled basis as coordinated between WombTo18, the school, and any healthcare partner involved, with stakeholder notifications issued at 30, 15, 7, and 1 day(s) prior to the event.
• Business Partner onboarding services are delivered in accordance with the terms of the applicable Business Partner Agreement, which takes precedence over this ToR in the event of conflict specific to partner commission or onboarding mechanics.

• The Platform depends on third-party infrastructure including telecom networks, WhatsApp Business API, email service providers, and cloud hosting, the availability and performance of which are outside WombTo18's direct control.
• Scheduled maintenance, software updates, or unforeseen technical issues may result in temporary unavailability of some or all Platform features. We will make reasonable efforts to provide advance notice of planned maintenance where feasible.
• The accuracy of automated reminders (e.g., vaccination due dates) depends on the timeliness and accuracy of data entered by users or integrated healthcare providers.

• WombTo18 is responsible for the security and processing of personal data in accordance with the Privacy Policy and applicable law, in its capacity as Data Fiduciary.
• Parents and guardians are responsible for the accuracy of data they input and for managing consent settings governing what is shared with healthcare providers or schools.
• Healthcare providers and schools accessing Platform data are responsible for maintaining the confidentiality of any individual-level data they access, and may not use such data for purposes outside the scope of their engagement with the Platform.
• Business Partners do not have access to health or pregnancy-related data of users they onboard, beyond confirmation of successful registration, unless separately and explicitly authorised.

• All Platform-originated communications (registration confirmations, reminders, OTPs, updates) are sent via the channels (SMS, WhatsApp, email, push) for which the user has provided contact details and consent.
• Where a user is registered via a white-label hospital, clinic, or doctor partner, communications will identify that partner by name in the message body, while remaining compliant with DLT and TRAI sender registration requirements.
• School-related communications (camp reminders, onboarding confirmations) are routed to parents, school management, class teachers, and designated Health/Emergency Ambassadors as applicable to the specific workflow.

Escalations are routed based on the nature and severity of the trigger:

Specific escalation timelines (e.g., T+1, T+7, T+15, T+30 days overdue) are governed by the Platform's internal notification rule engine and may be updated operationally without requiring an amendment to this ToR, provided the underlying escalation principles above remain unchanged.

• WombTo18 endeavours to maintain Platform availability on a continuous basis but does not guarantee uninterrupted, error-free access.
• Planned downtime for maintenance will, where feasible, be scheduled during low-usage hours and communicated in advance.
• WombTo18 is not liable for Platform unavailability arising from causes outside its reasonable control, including those described in the Force Majeure clause of the Terms & Conditions.

• Health records, growth data, and milestone tracking entered for a child remain associated with that child's profile and are accessible to the parent/guardian who maintains the account, in accordance with the Privacy Policy.
• Aggregated, de-identified reports generated for school or healthcare partner dashboards are owned by WombTo18 and may be used for Platform improvement, research, and reporting purposes, provided no individual is identifiable from such reports.
• Templates, workflows, rule engines, and underlying technology used to deliver the Services remain the intellectual property of WombTo18, as set out in the Terms & Conditions.

• This ToR will be reviewed periodically, and at minimum on an annual basis, to ensure continued alignment with applicable law and Platform operations.
• Amendments affecting user rights, data responsibility, or healthcare workflow boundaries will be communicated through the same notice mechanism described in the Terms & Conditions (Section 19).
• Operational or technical updates that do not alter the substantive rights or obligations of stakeholders may be made without prior notice, and the "Last Updated" date will be revised accordingly.

This ToR operates alongside, and does not override, the Terms & Conditions and Privacy Policy. In the event of any conflict between this ToR and the Terms & Conditions on matters of liability, indemnity, dispute resolution, or governing law, the Terms & Conditions shall prevail. In the event of any conflict on matters of data processing, the Privacy Policy shall prevail.

For questions regarding this Terms of Reference document, please contact: